Replacement and Refund Policy
Digidukan is operated by KwikDukan Solution Private Limited, Jaipur. This page explains what happens when something in your order arrives damaged, and how money is returned when an online payment fails.
Last updated: 18 August 2026
Damaged Item Replacement
Digidukan offers replacement for damaged items only. If something in your order arrives damaged, we will replace it free of charge. We do not offer change-of-mind cancellations or money back on delivered goods.
How to Report a Damaged Item
Send us photos of the damaged item on WhatsApp, along with your order number, as soon as you receive your order. Clear photos help us verify the damage quickly and arrange your replacement without delay.
Replacement Timeline
Once we verify the photos you share on WhatsApp, the replacement item is usually delivered to you within a day. There is no charge for the replacement of a genuinely damaged item.
What Is Covered
Replacement applies to items that arrive physically damaged or broken in transit. It does not cover normal wear, change of mind, or items damaged after delivery. Manufacturer warranty claims, where applicable, are handled directly with the manufacturer.
Failed or Cancelled Online Payments
If an online payment is debited but your order is not placed, or an order is cancelled before dispatch, the amount is credited back to your original payment method or your Digidukan wallet as per standard payment timelines. This applies to payment issues only and is separate from the damaged-item replacement policy above.
Bulk and Business Orders
For bulk orders or business purchases, the same damaged-item replacement policy applies: share photos on WhatsApp and we will arrange a replacement. For any other queries, please contact customer support.